dka UBF Support

UNIVERSAL BUYING FORM (UBF)

SUPPORT

The following support arrangements and charges are applicable for all UBF users:

INSTALLATION SUPPORT
You are entitled to make up to three (3) calls free of charge.
These calls are limited to a maximum duration of 5 minutes each.

ON-GOING SUPPORT
Two types of support services are available and these are described below:

UBF Contract Support (Annual Support Agreement)
This support is limited to the UBF software package.
This is available on payment of a fee UBF Only of $250.00 per annum (excluding GST) per licence.
EANnet^® support is available at an additional amount of $100.00 per annum (excluding GST) per licence.

Fees are payable annually, in advance, and entitle the licence holder to unlimited:

    - telephone assisted support
    - on-line support
    - Newsgroup Support
    - EANnet data verification (EANnet subscribers only)
    - software updates & upgrades for the duration of the agreement.

UBF Non-Contract (Casual Support)
All support provided which is not covered by a current Annual Support agreement will be subject to charges, on a per call basis, at our current rates at the time of the call.

The current charges for Casual Support are:
    $30.00 per call, maximum duration 10 minutes.
    $ 6.50 per 5 minutes or part thereof, thereafter.
         ie. a 14 minute support call will cost $36.50.

All charges are due and payable 7 days from date of billing.

Outgoing support calls will NOT be made other than to Annual Support subscribers.

SOFTWARE UPGRADES/ENHANCEMENTS
The cost of future upgrades to the UBF software will be dependant on whether or not you subscribe to the Annual Support option above.
Charges
Annual Support subscribers: - No Charge during support period
Non Annual Support subscribers:- Cost advised at time of announcement of General Availability of the upgrade.

Note:
To qualify for No Charge, Annual Support based upgrades, you must be a current, financial subscriber to the Annual Support scheme at the time of the announcement of the General Availability of the upgrade.

Advice as to the General Availability of upgrades is generally made approximately 4 weeks prior to the actual distribution of the upgrade.

All costs and charges are subject to change without notice.